Question 1

I'm going abroad. Can we continue our business relationship?

Accepted Answer

If you are moving overseas, you will not be able to open an account with AlpacaJapan Co., Ltd. You will need to sell your securities, withdraw any funds, and then close your account.

Question 2

I would like to close my trading account.

Accepted Answer

If you wish to close your account, please contact Alpaca Japan Co., Ltd. by clicking the support button in the lower right corner of the page below.

https://sec.alpaca.ai/info/feedback-and-complaint/

Question 3

Please tell me about inheritance procedures.

Accepted Answer

For inheritance procedures regarding cash and securities held with Alpaca Japan Co., Ltd., please contact Alpaca Japan Co., Ltd. by clicking the support button in the lower right corner of the following page:

https://sec.alpaca.ai/info/feedback-and-complaint/

Question 4

Could you tell me about the Certified Investor System?

Accepted Answer

At AlpacaJapan Co., Ltd., from the perspective of investor protection, we provide the same services to customers who qualify as "certified investors" as we do to "general investors."

Even if a customer requests to change to a "certified investor" status, we will not accept the change.

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