Question 1

I would like to know the login ID and password required for the AlpacaJapan Co., Ltd. website.

Accepted Answer

From June 13, 2026, logging into the AlpacaJapan Co., Ltd. website will require a passkey. When logging in for the first time after June 13, 2026, please follow the on-screen instructions to enter your registered email address (login ID) and password to register your passkey (password entry is only required the first time). If you have already registered a passkey, please select "Continue using passkey" and log in using biometric authentication or other methods. Please note that after registering a passkey, you will not be able to log in using only your registered email address and password.

For first-time logins or if you have forgotten your password, please reset your password using the following link:

https://app.sec.alpaca.ai/user/password-reset

For information on setting up your passkey for AlpacaJapan Co., Ltd., please refer to the following link:

https://sec.alpaca.ai/passkey-registration/

For first-time logins or if you have forgotten your password, please reset your password using the following link:

https://app.sec.alpaca.ai/user/password-reset

For information on setting up your passkey for AlpacaJapan Co., Ltd., please refer to the following link:

https://sec.alpaca.ai/passkey-registration/

Question 2

I'd like to know the transaction fees.

Accepted Answer

There are no transaction fees or exchange fees for trading with Woodstock/AlpacaJapan Co., Ltd.

There are also no balance fees or withdrawal fees.

For details, please refer to the pre-contractual disclosure document provided by AlpacaJapan Co., Ltd.

Question 3

Why is the amount I can withdraw less than my wallet balance?

Accepted Answer

The proceeds from the sale of US stocks will be reflected in your withdrawable balance on the later of the following two domestic business days (the domestic trade date) or the US settlement date (the US settlement date).

Furthermore, if you have a completed sell order before the domestic settlement date, the withdrawable balance may be lower than the actual settlement amount due to the collection of taxes (capital gains tax) in your specified account.

Once the domestic settlement date arrives, the amount of tax to be collected or refunded will be finalized and reflected in your withdrawable balance.

However, if the domestic settlement date is the first business day of the month, the reflection in your withdrawable balance will occur on the next business day (the second business day of the month).

Please also refer to the "About Withdrawals" section on the Alpaca Securities website.

https://sec.alpaca.ai/guide/common/about-withdrawal/

Question 4

I want to withdraw the money I received from selling my items.

Accepted Answer

To withdraw funds, tap the "Withdrawal" button on the wallet screen and follow these steps to request a withdrawal:

Wallet > Enter withdrawal amount > Tap the "Confirm Input" button > Tap "Request Withdrawal"

*There may be times when the available withdrawal amount is less than your wallet balance. For details, please refer to "Why is the available withdrawal amount less than my wallet balance?"

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